Last Updated: 2025.08.01

1. General Policy

We strive to ensure customer satisfaction with every purchase. If you are not completely satisfied with your order, you may request a return or exchange under the following conditions:

1.1 Eligibility

• Returns/Exchanges Accepted Within: [7days] of delivery

• Items Must Be: Unused, in original packaging, with tags and accessories intact

• Proof of Purchase Required: Order number or receipt

1.2 Non-Returnable Items

• Perishable goods

• Custom-made or personalized products

• Intimate/sanitary items (for hygiene reasons)

• Software, digital products, or downloadable content

2. Return Process

2.1 How to Initiate a Return

1. Log in to your account and go to "Order History"

2. Select the item(s) you wish to return

3. Choose a reason and submit your request

2.2 Return Shipping

• Buyer-Paid Returns: Customer covers return shipping unless the return is due to our error

• Prepaid Label Option: Available for select regions (fee may be deducted from refund)

2.3 Refund Processing

• Timeline: 5-10 business days after we receive and inspect the item

• Original Payment Method: Refunds will be issued to the original payment method

• Exceptions: Gift cards and store credit may be issued in certain cases

3. Exchange Process

3.1 How to Request an Exchange

1. Follow the same steps as a return request

2. Select "Exchange" instead of "Return"

3. Specify the replacement item (subject to availability)

3.2 Exchange Conditions

• Same product in different size/color: No additional charge

• Different product: Price difference will be charged/refunded

• Out-of-stock items: We will contact you to arrange an alternative or refund

3.3 Exchange Shipping

• Free reshipping for exchanges due to our error

• Customer pays reshipping for size/color exchanges

4. International Returns

4.1 Additional Requirements

• Customs documents must be marked "RETURNED GOODS" to avoid duties

• Original commercial invoice should accompany the return

4.2 International Refunds

• Refund amount excludes original shipping costs

• Currency conversion fees may apply

5. Damaged or Defective Items

5.1 Immediate Action Required

• Report within [48 hours] of delivery

• Provide photos/video of:

  • Damaged packaging

  • Defective product

5.2 Resolution Options

• Full refund (including original shipping)

• Free replacement (if available)

• Partial refund for minor defects

6. Restocking Fees

• Standard Items: No fee if returned in original condition

• Special Order Items: [60%] restocking fee may apply

7. Contact Customer Service

For assistance with returns/exchanges:

• Email: [email protected]

• Live Chat: Available 24/7 on our website

• Phone:  (+91)-540-025-124 (Mon-Fri, 9AM-5PM GMT)

Average Response Time: 1 business day