Last Updated:2025.8.01

1. Introduction

globaleramall is committed to protecting the privacy and security of users' personal data. This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you use our foreign trade e-commerce platform (including the website, mobile applications, and related services). Please read this policy carefully. If you have any questions, please contact us.

2. Scope of Application

This policy applies to all users (including buyers, sellers, and visitors) who interact with or conduct transactions on the Platform, as well as the information we collect through the following means:

• Data you provide directly (e.g., registration, order placement, customer service inquiries).

• Automatically collected data (e.g., cookies, log files).

• Data obtained from third parties (e.g., payment processors, logistics providers).

3. Information We Collect

3.1 Information You Provide

• Account Information: Name, email address, phone number, address, business license (for sellers), ID/passport (for verification).

• Transaction Information: Order history, payment details (e.g., card number, PayPal account), invoice information.

• Communication Records: Customer service chats, email correspondence.

• Other Information: Product reviews, survey responses.

3.2 Automatically Collected Information

• Device & Log Data: IP address, browser type, device identifier, access time, clickstream data.

• Cookies & Tracking Technologies: Used for analyzing user behavior, maintaining login sessions, and personalized recommendations (you can manage cookies via browser settings).

3.3 Information from Third Parties

• Payment Processors: Transaction status, partial payment account details.

• Logistics Providers: Tracking numbers, shipping addresses, delivery confirmation.

• Social Media: Public profile data if you log in via a social account (subject to your authorization).

4. Purposes of Data Processing

We may use your information for the following purposes:

• Contract Fulfillment: Processing orders, payments, logistics, and after-sales services.

• Account Management: Identity verification, account security.

• Customer Support: Responding to inquiries, resolving disputes.

• Service Improvement: Analyzing user behavior to optimize platform features.

• Marketing: Sending promotional communications (subject to your consent; opt-out available).

• Legal Compliance: Meeting regulatory requirements, preventing fraud, and other unlawful activities.

5. Data Sharing and Disclosure

We only share your information under the following circumstances:

• Third-Party Service Providers: Payment processors, logistics companies, data analytics firms (bound by confidentiality agreements).

• Legal Requirements: In response to subpoenas, government investigations, or other lawful requests.

• Business Transfers: In case of mergers, acquisitions, or restructuring, user data may be transferred as an asset.

• Cross-Border Transfers: Due to international trade operations, data may be transferred outside your jurisdiction (ensuring compliance with GDPR and other applicable laws).

6. Data Security Measures

We implement reasonable technical and administrative safeguards to protect your information, including:

• Encryption (SSL/TLS) for sensitive data in transit and storage.

• Regular security audits and access controls.

• Employee privacy protection training.

7. Your Rights

Under applicable laws (e.g., EU GDPR, China’s PIPL), you may have the following rights:

• Access, correct, or delete your personal data.

• Restrict or object to certain processing (e.g., direct marketing).

• Withdraw consent (without affecting prior lawful processing).

• Request data portability (transfer to another provider).

To exercise these rights, please contact us using the details in Section 9.

8. Data Retention Period

We retain your information only as long as necessary for the purposes stated in this policy or as required by law (e.g., tax records for 7 years).

9. Contact Us

For questions about this policy or your data, please contact:

• Email: [email protected]

• Address: 5171 W Campbell Ave undefined Kent

• Phone: (+91)-540-025-124

We will respond within [2 business days].

10. Policy Updates

We may update this policy periodically and will notify users of significant changes via platform announcements or email. Continued use of the Platform constitutes acceptance of the updated policy.