1. Global Coverage

✅ 200+ Countries/Regions Supported, including:

• Mature markets: North America/Europe/Australia

• Emerging markets: Middle East/Latin America/Africa

• Special areas: Russian Far East, Caribbean islands, etc.

2. Core Shipping Solutions

3. Value-Added Services

🔹 DDP Solutions: We handle duties & customs (32 countries covered)
🔹 Special Goods Routes: Available for:

• Battery-powered products (UN38.3 certified)

• Liquids/powders (MSDS required)

• Branded goods (authorization needed)

4. Shipping Cost Calculator

1. Click "Estimate Shipping" on product page

2. Enter:

   • Destination postal code

   • Product weight/dimensions

   • Declared value

3. Instant display:
   ✓ Shipping options
   ✓ Estimated duties
   ✓ Total landed cost

5. Prohibited Items

🚫 Absolute Restrictions:

• Weapons/ammunition

• Live animals/plants

• Drugs/controlled substances

⚠️ Restricted Items (special permits required):

• Medical devices (FDA/CE certification)

• Food products (health certificates)

• Luxury goods (authenticity proof)

6. Operational Process

1. Select "International Shipping" at checkout

2. Auto-generated documents:

   • Commercial invoice

   • Certificate of origin

   • Dangerous goods declaration (if applicable)

3. Dedicated logistics specialist assistance

Shipping Questions?
🌐 Live Chat: 24/7 multilingual support
📧 Specialized email: [email protected] (<2hr response)

Pro Tip: Orders >500kg qualify for "Logistics Optimization" saving 18% on average

(Note: Strategic partnerships with 20+ top carriers including DHL/FedEx/Maersk)

Estimated Delivery Times for International Orders

1. Standard Shipping Options

2. Factors Affecting Delivery

⚠️ Potential Delays:

• Customs Clearance: Add 2-5 days (varies by country)

• Peak Seasons: Holiday rushes (Nov-Jan) +10 days

• Remote Areas: Additional 3-7 days for rural locations

3. Country-Specific Estimates

• USA/Canada: 5-12 days (express), 18-28 days (standard)

• EU: 7-14 days (express), 15-25 days (standard)

• Australia: 6-10 days (express), 12-20 days (standard)

• Middle East: 8-16 days (express), 20-35 days (standard)

4. How to Check Your Delivery Status

1. Log in → "My Orders" → Track Shipment

2. Use tracking number on carrier's website

3. Set up SMS alerts for real-time updates

Delayed Package?
📞 Contact: [email protected](include order#)
⏳ Response time: 2 business hours

1. Main Payment Options

2. Enterprise Solutions

✅ Letter of Credit (L/C):

• For orders >$50,000

• Supports D/P, D/A payment terms

• Business documents required

✅ Open Account (O/A):

• 30-90 day terms for verified enterprises

• Up to $200,000 credit limit

3. Regional Payment Methods

• Southeast Asia: GrabPay, OVO

• Middle East: CashU, OneCard

• Latin America: MercadoPago

• Europe: Sofort, Giropay

4. Payment Security Tips

⚠️ Critical Reminders:

1. We never request payment passwords via email/SMS

2. Video verify suppliers before large payments

3. Complete all transactions within our platform

5. Fee Structure

• Credit Cards: 2.9% + $0.3 per transaction

• PayPal: 3.5% + fixed fee (cross-border)

• Bank Transfer: $15-50 per transaction (varies by bank)

Payment Issues?
📞 24/7 Payment Support: (+91)-540-025-124 
💬 Live Chat: "Payment Help" button (bottom-right)

1. Platform Security Measures

✅ Transaction Protection:

• Escrow payment system (funds held by platform until delivery confirmation)

• All suppliers undergo:
  • Business license verification
  • Historical transaction review
  • Regular performance evaluation

✅ Data Encryption:

• 256-bit SSL/TLS encryption

• PCI-DSS certified payment processing

• Never store complete credit card information

2. Risk Identification & Prevention

⚠️ Common Risk Alerts:

3. Secure Operating Practices

🔹 Account Security:

• Enable two-factor authentication (2FA)

• Change passwords regularly (recommended every 90 days)

• Use unique passwords across platforms

🔹 Payment Security:

• Prefer built-in platform payments (no direct transfers)

• Verify seller authenticity for large orders (check transaction reviews)

• Keep complete transaction records (screenshots/emails)

4. Dispute Resolution

• 72-Hour Response Guarantee: All complaints addressed

• Arbitration Process:

  1. Submit evidence (chat logs/product photos)

  2. Platform specialist investigation (typically 3-5 business days)

  3. Enforcement of resolution (refund/replacement)

5. Premium Security Services

🛡️ VIP Exclusive:

• Manual order review (fraud pattern detection)

• Dedicated support channel (30-second response)

• Annual security audit reports

1. Browse & Select Products

• Search: Use keywords/filters to find items

• Product Pages: Check:
  ✓ Specifications (size/color)
  ✓ Minimum order quantity (MOQ)
  ✓ Shipping options & costs
  ✓ Seller's return policy

2. Add to Cart

• Click "Add to Cart" → Adjust quantity if needed

• Bulk Orders: Contact seller for:
  • Custom packaging
  • Volume discounts
  • Private label options

3. Proceed to Checkout

Option A: Guest Checkout

1. Enter:

   • Shipping address (confirm import taxes)

   • Contact email/phone

2. Select payment method

Option B: Member Checkout

1. Log in to your account

2. Use saved addresses/payment methods

3. Apply coupons (click "Promo Code")

4. Payment Methods

5. Order Confirmation

• Immediate email/SMS with:
  ✓ Order number
  ✓ Payment confirmation
  ✓ Estimated delivery date

• Next Steps:
  • Track order in "My Account"
  • Contact seller for production updates (custom orders)

6. Post-Order Support

🛎️ Priority Assistance:

• For urgent modifications: Chat with "Order Support" bot

• Bulk order inquiries: [email protected]

💡 Pro Tip: Bookmark favorite sellers for faster reordering!

1. Order Status & Available Actions

2. Self-Service Guide

🔹 Modify Order (Unpaid Only)

1. Go to "My Orders" → Select target order

2. Click "Modify Order" → Adjust items/address/notes

3. New order number generated upon completion

🔹 Cancel Order
▸ Unshipped Orders:

• Web: Click "Cancel Order" → Select reason → Auto-refund triggered

• Mobile: Long-press order → Swipe to cancel → Enter SMS verification code

▸ Shipped Orders:

1. Contact客服 immediately for logistics interception (~60% success rate)

2. If interception fails:

   • Refuse delivery (return collect)

   • Initiate return after receipt

3. Special Considerations

⚠️ Cross-Border Order Specifics

• Address modifications may trigger:
  • Shipping fee adjustments
  • Customs reprocessing (1-3 day delay)

⚠️ Flash Sale Orders

• Cancelled orders using coupons:
  • Vouchers voided (time-sensitive coupons not returned)
  • Re-order requires new coupon

4. Refund Timelines

5. Priority Service

⏰ Golden Hour Service: Contact within 60 minutes of ordering for:

• Payment interception (95% success rate)

• One-time manual urgent modification

📞 Contact Support:

• Global Hotline: (+91)-540-025-124

• Live Chat: "Quick Cancel" floating button (bottom-right)

*💡 Pro Tip: Submit cancellation requests between 1:00-6:00 AM (GMT+8) for 50% faster automated processing*
(Note: Bulk/Custom orders may have special terms - refer to contract)

1. Tracking Methods

① Website Tracking

• Log into your account → Go to "My Orders" → Click "View Shipping"

• The system will display:
  ✓ Courier company name
  ✓ Tracking number (e.g., DHL 123456789)
  ✓ Real-time updates (Shipped/Customs clearance/Out for delivery)

② Courier Website

• Copy tracking number → Visit courier's official website (e.g., DHL.com) → Paste in "Track" field

• Popular tracking links:
  🔹 DHL Tracking
  🔹 FedEx Tracking
  🔹 UPS Tracking

③ Email/SMS Notifications

• You'll receive shipping confirmation with tracking number

• Key status updates (e.g., customs cleared) will be pushed

2. Common Status Explanations

3. Handling Exceptions

⚠️ No Updates Over 3 Days:

1. Check for holidays/flight delays

2. Contact customer service (provide order# + screenshot)

3. Possible courier requests:

   • Pay duties (under DDU terms)

   • Submit ID copy (some countries require)

4. Pro Tips

🔸 Multi-package Orders: Each has unique tracking number
🔸 Sea Shipments: Updates slower (suggest weekly check)
🔸 Inspect First: Check package condition before signing

Need Help?
📞 Int'l Support: (+91)-540-025-124 
💬 Live Chat: 24/7 chat window (bottom right)
✉️ Email: [email protected] (<12hr response)

1. Return Conditions

✅ Acceptable Reasons:

• Received wrong item (incorrect model/size/color)

• Item damaged during shipping

• Product quality issues

• Unopened items within 7-15 days of receipt (see product page for specific timeframe)

❌ Non-Returnable Items:

• Customized products (e.g., items with logos)

• Personal hygiene products (cosmetics, underwear)

• Food, perishable goods

• Opened software/digital products

2. Return Process

Step 1: Submit Request

• Log in → "My Orders" → Select order → Click "Request Return"

• Provide: Return reason + upload evidence photos (e.g., damaged product)

Step 2: Wait for Approval

• Seller reviews within 1-3 business days

• If approved, you'll receive:

  • Return Merchandise Authorization (RMA) code

  • Return address (may differ from China warehouse)

  • Special instructions (e.g., keep original packaging)

Step 3: Ship Item Back

• Repackage using original or protective materials

• Clearly mark RMA code on package

• Recommended: Use trackable shipping (DHL, FedEx)

Step 4: Refund Processing

• After we receive and inspect:

  • No issues: Refund issued within 3-5 business days

  • Problems found: Customer service will email you

3. Shipping Costs

• Seller's Fault (wrong/damaged items): We cover return shipping (provide receipt)

• Buyer's Choice (change of mind): Buyer pays return shipping

• International Returns Tip:

  • Declare 50% of original value

  • Mark documents "Returned Goods" to avoid double taxation

4. Important Notes

⚠️ Key Reminders:

1. Unauthorized returns (no RMA) may be rejected

2. Keep tamper-proof seals intact for electronics

3. Luxury items require all authenticity cards/dust bags

5. Need Urgent Help?

• Live Chat: Click "Online Support" icon

• Emergency: (+91)-540-025-124

• Email: [email protected](include order #)

Pro Tip: Record unboxing video (from opening to inspection) to speed up dispute resolution!

(Note: Specific policies may vary by product category - check "Return Policy" on product page)