Apparel & Accessories
Consumer Electronics
Home & Garden
Beauty & Personal Care
Sports & Outdoors
Toys & Baby Products
Industrial & Commercial Supplies
Automotive & Motorcycle Parts
Mobile Accessories & Smart Devices
Health and wellness
virtual digital products
pet supplies
تواصل مع البائع:
1. Standard Shipping Solutions
| Method | Transit Time | Max Weight | Advantages | Best For |
|---|---|---|---|---|
| Express Shipping | 3-7 business days | 70kg | Door-to-door/Full tracking | Urgent samples/High-value goods |
| Air Freight | 7-15 business days | 300kg | No volumetric weight charges | Small-medium bulk orders |
| FCL Ocean | 30-45 business days | 26 tons | Ultra-low rates | Heavy machinery/Furniture |
| Rail Transport | 18-25 business days | Unlimited | Stable & reliable | Countries along China-Europe routes |
2. Specialized Logistics
🔹 Cold Chain Shipping (-25℃ to 15℃):
Dedicated for medical/fresh goods
Real-time temperature monitoring
+15% surcharge
🔹 Dangerous Goods Service:
Handles UN Class 1-9 hazardous materials
Requires MSDS + transport certification
Minimum 20kg shipment
3. Emerging Solutions
✓ Overseas Warehouse Fulfillment:
Stock in US/Germany/Japan warehouses
Local delivery within 3 days
Ideal for Amazon FBA replenishment
✓ Solar Product Special Line:
Custom photovoltaic packaging
VAT-free clearance (EU)
1.2% insurance premium
4. Shipping Cost Calculator
Click "Calculate Shipping" on product page
Enter:
Destination postal code
Total gross weight
Package dimensions
Smart recommendations:
✅ Most economical (cost priority)
✅ Fastest (time priority)
✅ Safest (fragile items)
5. Selection Guide
<5kg: ePacket (≈50% of express cost)
5-50kg: Air freight (volume discounts)
>50kg: LCL ocean (60%+ savings)
Restricted items: Confirm documentation with客服 first
Logistics Hotline:
📞 (+91)-540-025-124 (Press 1 for international)
🕒 Mon-Sat 8:00-20:00 (GMT+8)
1. Global Coverage
✅ 200+ Countries/Regions Supported, including:
Mature markets: North America/Europe/Australia
Emerging markets: Middle East/Latin America/Africa
Special areas: Russian Far East, Caribbean islands, etc.
2. Core Shipping Solutions
| Service Type | Transit Time | Key Features | Recommended For |
|---|---|---|---|
| Express Shipping | 3-7 days | Door-to-door + customs clearance | Samples/Urgent shipments |
| Air Freight | 7-15 days | Volumetric weight discount | Bulk orders <50kg |
| LCL Ocean Shipping | 30-45 days | CBM-based pricing | Large machinery |
| China-Europe Rail | 18-22 days | Railway transport | Commodity goods |
3. Value-Added Services
🔹 DDP Solutions: We handle duties & customs (32 countries covered)
🔹 Special Goods Routes: Available for:
Battery-powered products (UN38.3 certified)
Liquids/powders (MSDS required)
Branded goods (authorization needed)
4. Shipping Cost Calculator
Click "Estimate Shipping" on product page
Enter:
Destination postal code
Product weight/dimensions
Declared value
Instant display:
✓ Shipping options
✓ Estimated duties
✓ Total landed cost
5. Prohibited Items
🚫 Absolute Restrictions:
Weapons/ammunition
Live animals/plants
Drugs/controlled substances
⚠️ Restricted Items (special permits required):
Medical devices (FDA/CE certification)
Food products (health certificates)
Luxury goods (authenticity proof)
6. Operational Process
Select "International Shipping" at checkout
Auto-generated documents:
Commercial invoice
Certificate of origin
Dangerous goods declaration (if applicable)
Dedicated logistics specialist assistance
Shipping Questions?
🌐 Live Chat: 24/7 multilingual support
📧 Specialized email: [email protected] (<2hr response)
Pro Tip: Orders >500kg qualify for "Logistics Optimization" saving 18% on average
(Note: Strategic partnerships with 20+ top carriers including DHL/FedEx/Maersk)
Estimated Delivery Times for International Orders
1. Standard Shipping Options
| Shipping Method | Delivery Time | Tracking | Best For |
|---|---|---|---|
| Express (DHL/UPS/FedEx) | 3-7 business days | Full tracking | Urgent shipments |
| E-Packet | 10-20 business days | Basic tracking | Small parcels <2kg |
| Sea Freight | 30-45 business days | Port-to-port | Large/bulk orders |
| Air Cargo | 15-25 business days | Airport pickup | 100kg+ shipments |
2. Factors Affecting Delivery
⚠️ Potential Delays:
Customs Clearance: Add 2-5 days (varies by country)
Peak Seasons: Holiday rushes (Nov-Jan) +10 days
Remote Areas: Additional 3-7 days for rural locations
3. Country-Specific Estimates
USA/Canada: 5-12 days (express), 18-28 days (standard)
EU: 7-14 days (express), 15-25 days (standard)
Australia: 6-10 days (express), 12-20 days (standard)
Middle East: 8-16 days (express), 20-35 days (standard)
4. How to Check Your Delivery Status
Log in → "My Orders" → Track Shipment
Use tracking number on carrier's website
Set up SMS alerts for real-time updates
Delayed Package?
📞 Contact: [email protected](include order#)
⏳ Response time: 2 business hours
1. Main Payment Options
| Payment Type | Available Regions | Processing Time | Important Notes |
|---|---|---|---|
| International Credit Cards | Worldwide | Instant | Visa/Mastercard/Amex accepted |
| PayPal | 180+ countries | Instant | 3.5% cross-border fee applies |
| Bank Wire Transfer (T/T) | B2B orders | 1-3 business days | Payment receipt upload required |
| Alipay | Mainland China | Instant | CNY only |
| WeChat Pay | Mainland China | Instant | ¥50,000 single transaction limit |
2. Enterprise Solutions
✅ Letter of Credit (L/C):
For orders >$50,000
Supports D/P, D/A payment terms
Business documents required
✅ Open Account (O/A):
30-90 day terms for verified enterprises
Up to $200,000 credit limit
3. Regional Payment Methods
Southeast Asia: GrabPay, OVO
Middle East: CashU, OneCard
Latin America: MercadoPago
Europe: Sofort, Giropay
4. Payment Security Tips
⚠️ Critical Reminders:
We never request payment passwords via email/SMS
Video verify suppliers before large payments
Complete all transactions within our platform
5. Fee Structure
Credit Cards: 2.9% + $0.3 per transaction
PayPal: 3.5% + fixed fee (cross-border)
Bank Transfer: $15-50 per transaction (varies by bank)
Payment Issues?
📞 24/7 Payment Support: (+91)-540-025-124
💬 Live Chat: "Payment Help" button (bottom-right)
1. Platform Security Measures
✅ Transaction Protection:
Escrow payment system (funds held by platform until delivery confirmation)
All suppliers undergo:
• Business license verification
• Historical transaction review
• Regular performance evaluation
✅ Data Encryption:
256-bit SSL/TLS encryption
PCI-DSS certified payment processing
Never store complete credit card information
2. Risk Identification & Prevention
⚠️ Common Risk Alerts:
| Risk Type | Red Flags | Prevention Tips |
|---|---|---|
| Phishing Sites | Unofficial domains (e.g., .company123.com) | Only order via official website/APP |
| Suspicious Low Prices | 30%+ below market rate + requests for off-platform deals | Insist on platform escrow payments |
| Fake Tracking | Invalid/reused tracking numbers | Choose platform-certified logistics |
3. Secure Operating Practices
🔹 Account Security:
Enable two-factor authentication (2FA)
Change passwords regularly (recommended every 90 days)
Use unique passwords across platforms
🔹 Payment Security:
Prefer built-in platform payments (no direct transfers)
Verify seller authenticity for large orders (check transaction reviews)
Keep complete transaction records (screenshots/emails)
4. Dispute Resolution
72-Hour Response Guarantee: All complaints addressed
Arbitration Process:
Submit evidence (chat logs/product photos)
Platform specialist investigation (typically 3-5 business days)
Enforcement of resolution (refund/replacement)
5. Premium Security Services
🛡️ VIP Exclusive:
Manual order review (fraud pattern detection)
Dedicated support channel (30-second response)
Annual security audit reports
1. Browse & Select Products
Search: Use keywords/filters to find items
Product Pages: Check:
✓ Specifications (size/color)
✓ Minimum order quantity (MOQ)
✓ Shipping options & costs
✓ Seller's return policy
2. Add to Cart
Click "Add to Cart" → Adjust quantity if needed
Bulk Orders: Contact seller for:
• Custom packaging
• Volume discounts
• Private label options
3. Proceed to Checkout
Option A: Guest Checkout
Enter:
Shipping address (confirm import taxes)
Contact email/phone
Select payment method
Option B: Member Checkout
Log in to your account
Use saved addresses/payment methods
Apply coupons (click "Promo Code")
4. Payment Methods
| Type | Processing Time | Notes |
|---|---|---|
| Credit Card | Instant | 3D Secure verification |
| PayPal | Instant | Buyer protection included |
| Bank Transfer | 1-3 days | Required: Upload payment receipt |
| Alipay/WeChat | Instant | CNY payments only |
5. Order Confirmation
Immediate email/SMS with:
✓ Order number
✓ Payment confirmation
✓ Estimated delivery dateNext Steps:
• Track order in "My Account"
• Contact seller for production updates (custom orders)
6. Post-Order Support
🛎️ Priority Assistance:
For urgent modifications: Chat with "Order Support" bot
Bulk order inquiries: [email protected]
💡 Pro Tip: Bookmark favorite sellers for faster reordering!
1. Order Status & Available Actions
| Order Stage | Allowed Actions | Processing Time |
|---|---|---|
| Unpaid | Modify/Cancel freely | Instant effect |
| Paited but Unshipped | Cancel only | 100% refund within 1 hour |
| Shipped | No cancellation, returns accepted | Subject to return policy |
2. Self-Service Guide
🔹 Modify Order (Unpaid Only)
Go to "My Orders" → Select target order
Click "Modify Order" → Adjust items/address/notes
New order number generated upon completion
🔹 Cancel Order
▸ Unshipped Orders:
Web: Click "Cancel Order" → Select reason → Auto-refund triggered
Mobile: Long-press order → Swipe to cancel → Enter SMS verification code
▸ Shipped Orders:
Contact客服 immediately for logistics interception (~60% success rate)
If interception fails:
Refuse delivery (return collect)
Initiate return after receipt
3. Special Considerations
⚠️ Cross-Border Order Specifics
Address modifications may trigger:
• Shipping fee adjustments
• Customs reprocessing (1-3 day delay)
⚠️ Flash Sale Orders
Cancelled orders using coupons:
• Vouchers voided (time-sensitive coupons not returned)
• Re-order requires new coupon
4. Refund Timelines
| Payment Method | Processing Time |
|---|---|
| Alipay/WeChat Pay | 0-2 business days |
| Credit Cards | 3-15 business days (varies by bank) |
| PayPal | Instant to balance, 3-5 days to card |
5. Priority Service
⏰ Golden Hour Service: Contact within 60 minutes of ordering for:
Payment interception (95% success rate)
One-time manual urgent modification
📞 Contact Support:
Global Hotline: (+91)-540-025-124
Live Chat: "Quick Cancel" floating button (bottom-right)
*💡 Pro Tip: Submit cancellation requests between 1:00-6:00 AM (GMT+8) for 50% faster automated processing*
(Note: Bulk/Custom orders may have special terms - refer to contract)
1. Tracking Methods
① Website Tracking
Log into your account → Go to "My Orders" → Click "View Shipping"
The system will display:
✓ Courier company name
✓ Tracking number (e.g., DHL 123456789)
✓ Real-time updates (Shipped/Customs clearance/Out for delivery)
② Courier Website
Copy tracking number → Visit courier's official website (e.g., DHL.com) → Paste in "Track" field
Popular tracking links:
🔹 DHL Tracking
🔹 FedEx Tracking
🔹 UPS Tracking
③ Email/SMS Notifications
You'll receive shipping confirmation with tracking number
Key status updates (e.g., customs cleared) will be pushed
2. Common Status Explanations
| Status | Meaning | Next Steps |
|---|---|---|
| Shipped | Seller handed to courier | Tracking available in 1-3 days |
| In Transit | International transport | Monitor customs status |
| Customs Processing | Under customs review | May need supplementary documents (we'll contact you) |
| Out for Delivery | Local courier dispatching | Keep phone available |
3. Handling Exceptions
⚠️ No Updates Over 3 Days:
Check for holidays/flight delays
Contact customer service (provide order# + screenshot)
Possible courier requests:
Pay duties (under DDU terms)
Submit ID copy (some countries require)
4. Pro Tips
🔸 Multi-package Orders: Each has unique tracking number
🔸 Sea Shipments: Updates slower (suggest weekly check)
🔸 Inspect First: Check package condition before signing
Need Help?
📞 Int'l Support: (+91)-540-025-124
💬 Live Chat: 24/7 chat window (bottom right)
✉️ Email: [email protected] (<12hr response)
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1. Return Conditions
✅ Acceptable Reasons:
Received wrong item (incorrect model/size/color)
Item damaged during shipping
Product quality issues
Unopened items within 7-15 days of receipt (see product page for specific timeframe)
❌ Non-Returnable Items:
Customized products (e.g., items with logos)
Personal hygiene products (cosmetics, underwear)
Food, perishable goods
Opened software/digital products
2. Return Process
Step 1: Submit Request
Log in → "My Orders" → Select order → Click "Request Return"
Provide: Return reason + upload evidence photos (e.g., damaged product)
Step 2: Wait for Approval
Seller reviews within 1-3 business days
If approved, you'll receive:
Return Merchandise Authorization (RMA) code
Return address (may differ from China warehouse)
Special instructions (e.g., keep original packaging)
Step 3: Ship Item Back
Repackage using original or protective materials
Clearly mark RMA code on package
Recommended: Use trackable shipping (DHL, FedEx)
Step 4: Refund Processing
After we receive and inspect:
No issues: Refund issued within 3-5 business days
Problems found: Customer service will email you
3. Shipping Costs
Seller's Fault (wrong/damaged items): We cover return shipping (provide receipt)
Buyer's Choice (change of mind): Buyer pays return shipping
International Returns Tip:
Declare 50% of original value
Mark documents "Returned Goods" to avoid double taxation
4. Important Notes
⚠️ Key Reminders:
Unauthorized returns (no RMA) may be rejected
Keep tamper-proof seals intact for electronics
Luxury items require all authenticity cards/dust bags
5. Need Urgent Help?
Live Chat: Click "Online Support" icon
Emergency: (+91)-540-025-124
Email: [email protected](include order #)
Pro Tip: Record unboxing video (from opening to inspection) to speed up dispute resolution!
(Note: Specific policies may vary by product category - check "Return Policy" on product page)
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